FAQ
- We’ve noticed that some Zendesk emails seem to have been read but don’t show read receipt data. Could you clarify why this might happen?
- How do I upgrade from a free trial to pro?
- Pricing
- How do I change my credit card?
- How to test if My Read Receipts is working?
- How to cancel my subscription?
- How to enable custom field and event based read receipts?
- Invalid API token - How to reactivate My Read Receipts?
- Can I limit usage of the app to specific agents?
- How many read receipts are reported for each email open?
- Can I change the name of the user that generates the private comment update?
- Why do the read receipt times look 'off'?
- How do I stop real-time read receipt email notifications?
- How do I enable read receipts for specific tickets?
- Privacy Policy
- How do I prevent my agents from accidentally triggering a read receipt?
- Why are my read receipts delayed?
- Is my tracking pixel correct?
- How do I create a view to show unread tickets?
- Why am I receiving duplicate read receipts?
- Can I get a read receipt for users cc'd on a ticket?
- Activate Unread Ticket Tagging
- Is a read receipt generated when a new ticket is created by our agents?
- How does My Read Receipts tracking work?
- Optimize and test macros, triggers or tags to increase open rates
- How to send a reminder email to requesters who have not opened an email?
- How to stop agent email notifications for each read receipt generated?
- How do I request a new feature for My Read Receipts?
- Do you support Markdown?
- How do i analyze agent or group performance?