Can I change the name of the user that generates the private comment update?

Yes. By default, the read receipt private comment is posted under the user who initially authorized the app via OAuth during installation.

If you would like the read receipt to appear from a different agent in your Zendesk instance, an admin can update the Read Receipt Author directly within the app.

How to change the Read Receipt Author

1. Open the Read Receipts app in Zendesk's navigation bar. 
2. Navigate to the Settings section. 
3. Locate the Read Receipt Author option. (see screenshot below for details)
4. Select the agent you would like the private comments to be posted under. 
5. Save your changes.

Once updated, all future read receipt private comments will be generated under the selected agent.

Best Practice Recommendation

For consistency, we recommend selecting a dedicated system user or shared agent account as the Read Receipt Author. This helps keep system-generated updates separate from individual agent activity and ensures cleaner internal tracking.

If you need assistance updating the author or have any questions, please feel free to contact us — we’re happy to help.