Is a read receipt generated when a new ticket is created by our agents? Hemanth Manda September 20, 2024 00:22 Updated Yes, this happens automatically. Related articles How to test if My Read Receipts is working? Why do tickets change from pending to open status when the read receipt is created? How do I generate a read receipt on new outbound tickets? How do I enable read receipts for specific tickets? Comments 0 comments Article is closed for comments.
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