Is my tracking pixel correct?

A small percentage of email clients render the HTML you see above differently.

Your tracking pixel should look like this:

<img src="https://api.myreadreceipts.com/zd/track?tid={{ticket.id}}&ts={{ticket.updated_at_with_timestamp}}&aid={{ticket.assignee.id}}&oid=MY-ZENDESK-SUBDOMAIN">

Where YOURSUBDOMAIN is the subdomain of your Zendesk instance.

If you see something like this:

&ltimg src="https://api.myreadreceipts.com/zd/track?tid={{ticket.id}}&ts={{ticket.updated_at_with_timestamp}}&aid={{ticket.assignee.id}}&oid=YOURSUBDOMAIN&ticketAction=1"&gt

If you see an &lt at the beginning of the pixel or a &gt at the end of the pixel please replace those with a < and > respectively. You may see one or both and hopefully none.

If you have any questions, please open a ticket.