Hemanth Manda
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Activity overview
Latest activity by Hemanth Manda-
Hemanth Manda created an article,
Does My Read Receipts support OAuth, and how do I switch from API Token authentication ?
Yes, OAuth authentication is fully supported by Read Receipts. To switch from API Token authentication to OAuth, please follow the steps below: Step 1: Log in to Zendesk using a Zendesk Administrat...
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Hemanth Manda created an article,
Do read receipts work for closed tickets?
No, read receipts do not work for closed tickets. Once a ticket is marked as “Closed” in Zendesk, no further updates—including read receipt tracking—are processed by Zendesk or third-party apps. To...
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Hemanth Manda created an article,
We’ve noticed that some Zendesk emails seem to have been read but don’t show read receipt data. Could you clarify why this might happen?
There are several reasons why this issue might occur: One common scenario arises during internal testing by clients. For example, if Zendesk emails are sent to internal agents to test whether My Re...
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Hemanth Manda created an article,
Why do tickets change from pending to open status when the read receipt is created?
This may be due to trigger settings your account has activated. A private comment whether posted by My Read Receipts or by one of your agents will cause your triggers to execute. In order to di...
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Hemanth Manda created an article,
How do I generate a read receipt on new outbound tickets?
In order to create a read receipt on a new ticket that is generated by the agent, please do the following: Create a new ticket. Reply to that ticket.
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Hemanth Manda created an article,
How do I change the read receipt author?
In order to change the author of your read receipt, please click on our app icon in the sidebar. Under Settings, go to Set Read Receipt Author, click on the drop-down box and select the agent you w...
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Hemanth Manda created an article,
How do i analyze agent or group performance?
You can easily analyze performance by agents or groups to identify trends and problems before they become a problem. Here's a sample group report.
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Hemanth Manda created an article,
Do you support Markdown?
My Read Receipts automatically supports markdown.
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Hemanth Manda created an article,
How do I request a new feature for My Read Receipts?
Please contact support at support@myreadreceipts.com with the subject header 'Feature Request'.
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Hemanth Manda created an article,
How to stop agent email notifications for each read receipt generated?
In order to prevent getting an email notification to agents for each read receipt generated, please add the following condition to the Notify Assigned Agent of Comment Update: Comment Text does no...