General

Getting Started Zendesk

• Zendesk - Install My Read Receipts
• Zendesk - Whitelisting IPs for API access.

Getting Started Freshdesk

• Step 1: Place pixel on Agent Reply Template
• Step 2: Place pixel on Agent Adds Comment to Ticket
• Step 3: Activate Unread Ticket Tagging
• Freshdesk - Whitelisting IPs for API access.

FAQ

• We’ve noticed that some Zendesk emails seem to have been read but don’t show read receipt data. Could you clarify why this might happen?
• How do I upgrade from a free trial to pro?
• Pricing
• How do I change my credit card?
• How to test if My Read Receipts is working?
• How to cancel my subscription?

See all 33 articles

Terms and conditions

• Terms of Service

Privacy Policy & GDPR Compliance

• GDPR Compliance
• GDPR Legitimate business Interests

Ticket Portal

• Activate your Ticket Portal