To install My Read Receipts, visit the Zendesk Marketplace and select either the free version or the Pro plan. Follow the prompts to complete installation in your Zendesk account.
Once installed:
Step 1: Log in to Zendesk using a Zendesk Administrator account. Then open the My Read Receipts app from the left-hand navigation panel (see the first screenshot below).
Complete OAuth Authorization
Step 2: Click the Authorize Zendesk button (see the second screenshot below). You will be prompted to sign in using your Zendesk Administrator account. Once authentication is complete, the app will automatically connect to your Zendesk instance
That’s it — no API tokens are required.
As soon as authorization is complete, read receipt tracking will begin automatically.
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If you have any questions or need further help, feel free to contact us at support@myreadreceipts.com
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