Customer Success
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Recent activity by Customer Success-
Do read receipts work for closed tickets?
No, read receipts do not work for closed tickets. Once a ticket is marked as “Closed” in Zendesk, no further updates—including read receipt tracking—are processed by Zendesk or third-party apps. To...
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We’ve noticed that some Zendesk emails seem to have been read but don’t show read receipt data. Could you clarify why this might happen?
There are several reasons why this issue might occur: One common scenario arises during internal testing by clients. For example, if Zendesk emails are sent to internal agents to test whether My Re...
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How do I upgrade from a free trial to pro?
We offer a free 30-day trial and then our pro service is $2/agent/month If you would like to subscribe to My Read Receipts Pro for Zendesk please go here. If you would like to subscribe to My Read ...
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GDPR Compliance
My Read Receipts supports your GDPR compliance and is a member of the EU-US Privacy Shield. Please review our Privacy Policy and Privacy Shield Policy for more information. While the Privacy Shield...
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Terms of Service
You can review our Terms of Service here.
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Step 1: Place pixel on Agent Reply Template
You should have received a pixel in your welcome email. Your pixel looks like this: https://fd-api.myreadreceipts.com/pixel?org=YOURFRESHDESKSUBDOMAIN&tid={{ticket.id}}&ts={{ticket.modified_on}}&...
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Zendesk - Install My Read Receipts
To install My Read Receipts, visit the Zendesk Marketplace and select either the free version or the Pro plan. Follow the prompts to complete installation in your Zendesk account.Once installed:Ope...
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Activate your Ticket Portal
Ticket Portal Setup In order add your Ticket Portal click on our Read Receipts for Zendesk icon on the left navbar which looks like this: Go into the Installation section. Click on trigger or ...
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Pricing
Our pricing is as follows : Pro Plan - $2 USD per agent per month with a $10/month minimum (Available for Zendesk & Freshdesk Support Platforms) Pro+ Plan - $3 USD per agent per month with a...
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GDPR Legitimate business Interests
Read Receipts for Zendesk does not store any PII (personally identifiable information) of your end-user except under legitimate business interests to deliver our service. We use the following non-p...