Customer Success

My Read Receipts is able to track email opens by embedding a 1x1 invisible image tag into the message once it is sent. When your recipient views the email and the images load, we create a private c...

Easily optimize and measure the performance of macros, triggers or tag. Admins and agents can easily determine which macros, triggers or tags are performing the best and which need optimization.     

If you would like to create a reminder to send requesters who have not opened their email or replied to a ticket that is less than solved status a reminder you can create the following automatio...

In order to prevent getting an email notification to agents for each read receipt generated, please add the following condition to the Notify Assigned Agent of Comment Update: Comment Text does no...

Please contact support at support@myreadreceipts.com with the subject header 'Feature Request'. 

My Read Receipts automatically supports markdown.

You can easily analyze performance by agents or groups to identify trends and problems before they become a problem. Here's a sample group report.    

In order to change the author of your read receipt, please click on our app icon in the sidebar. Under Settings, go to Set Read Receipt Author, click on the drop-down box and select the agent you w...

In order to create a read receipt on a new ticket that is generated by the agent, please do the following: Create a new ticket.  Reply to that ticket.

This may be due to trigger settings your account has activated. A private comment whether posted by My Read Receipts or by one of your agents will cause your triggers to execute.  In order to di...