Customer Success

If you would like to only have a read receipt generated for specific emails please do the following:  1. Create a macro called 'Read Receipt' and have it set a tag 'read_receipt'. Your agents will ...

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Once your agent logs into their Zendesk instance and opens the app, we automatically add their IP address to an exclusion list which means if we see a pixel fire from that IP address we ignore i...

Once a pixel is fired it takes our system about less than 100 milliseconds to process and call Zendesk's API. There are two reasons why your read receipts might be delayed. First, Zendesk receives ...

A small percentage of email clients render the HTML you see above differently. Your tracking pixel should look like this: <img src="https://api.myreadreceipts.com/zd/track?tid={{ticket.id}}&ts={...

If you want to create a view that shows all tickets that are unread and have not been read for 24 hours, you can create a trigger with the following conditions: Meet ALL Conditions Ticket: Stat...

If you are getting multiple read receipts for one comment update, you will need to add one condition to The Notify Requester of Comment Update Trigger's default conditions which are: Ticket: Is Up...

If you have a requester and cc's on a ticket, we only generate a read receipt for the first end-user or cc to open the ticket. 

My Read Receipts provide the ability for our users to automatically tag unread tickets in order to create powerful views and automation. If you are on a free trial this is automatically enabled ...

Yes, this happens automatically.