Customer Success
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Recent activity by Customer Success-
How do i analyze agent or group performance?
You can easily analyze performance by agents or groups to identify trends and problems before they become a problem. Here's a sample group report.
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How do I change the read receipt author?
In order to change the author of your read receipt, please click on our app icon in the sidebar. Under Settings, go to Set Read Receipt Author, click on the drop-down box and select the agent you w...
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How do I generate a read receipt on new outbound tickets?
In order to create a read receipt on a new ticket that is generated by the agent, please do the following: Create a new ticket. Reply to that ticket.
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Why do tickets change from pending to open status when the read receipt is created?
This may be due to trigger settings your account has activated. A private comment whether posted by My Read Receipts or by one of your agents will cause your triggers to execute. In order to di...