Customer Success

If you are getting multiple read receipts for one comment update, you will need to add one condition to The Notify Requester of Comment Update Trigger's default conditions which are: Ticket: Is Up...

If you have a requester and cc's on a ticket, we only generate a read receipt for the first end-user or cc to open the ticket. 

My Read Receipts provide the ability for our users to automatically tag unread tickets in order to create powerful views and automation. If you are on a free trial this is automatically enabled ...

Yes, this happens automatically. 

My Read Receipts is able to track email opens by embedding a 1x1 invisible image tag into the message once it is sent. When your recipient views the email and the images load, we create a private c...

Easily optimize and measure the performance of macros, triggers or tag. Admins and agents can easily determine which macros, triggers or tags are performing the best and which need optimization.     

If you would like to create a reminder to send requesters who have not opened their email or replied to a ticket that is less than solved status a reminder you can create the following automatio...

In order to prevent getting an email notification to agents for each read receipt generated, please add the following condition to the Notify Assigned Agent of Comment Update: Comment Text does no...

Please contact support at support@myreadreceipts.com with the subject header 'Feature Request'. 

My Read Receipts automatically supports markdown.