Customer Success

We only report the first email open on the primary ticket recipient. During testing, we found that recipients open their email or scroll through their inbox multiple times triggering multiple pixel...

Yes. By default, the read receipt private comment is posted under the user who initially authorized the app via OAuth during installation.If you would like the read receipt to appear from a differe...

The time listed on the read receipt is the time zone that your organization is set to. If you see a read receipt, the first thing you should do is match the 'created' time on the read receipt. You ...

If you do not wish to have the assignee notified by email each time a read receipt was triggered please follow these steps:   1. Open up your Notify assignee (or group) of comment update trigger...

If you would like to only have a read receipt generated for specific emails please do the following:  1. Create a macro called 'Read Receipt' and have it set a tag 'read_receipt'. Your agents will ...

Information of Users If you Register with Web Site and provide personally identifiable information We will not rent or sell your personally identifiable information to a third party for marketing ...

Once your agent logs into their Zendesk instance and opens the app, we automatically add their IP address to an exclusion list which means if we see a pixel fire from that IP address we ignore i...

Once a pixel is fired it takes our system about less than 100 milliseconds to process and call Zendesk's API. There are two reasons why your read receipts might be delayed. First, Zendesk receives ...

A small percentage of email clients render the HTML you see above differently. Your tracking pixel should look like this: <img src="https://api.myreadreceipts.com/zd/track?tid={{ticket.id}}&ts={...

If you want to create a view that shows all tickets that are unread and have not been read for 24 hours, you can create a trigger with the following conditions: Meet ALL Conditions Ticket: Stat...