Customer Success

Please Note: Any agent responses made as a public note will trigger this pixel. If an agent responds via email, it will also trigger this email template. In order to place your pixel, please do the...

We use Amazon Web Services to deliver our service. If your Zendesk instance requires whitelisting of IP addresses for access, please add the following IP addresses to your whitelist.   Here's how t...

You can update your payment details in either of the following ways: Via our website: Visit the Update Credit Card page to securely update your billing information.  From within the Zendesk app: ...

After you place your image tag, please go to Admin->Workflows->Automations->Ticket Updates : Click on New Rule and name the rule: Unread Ticket Tag. Under When an action performed by select Agent ...

Read receipts will only be generated when an email is opened from: An IP address outside of your network or if you have virtual agents outside of their IP network. An IP address that from #1 as lo...

We use Amazon Web Services to deliver our service. If your Freshdesk instance requires whitelisting of IP addresses for access, please add the following IP addresses to your whitelist.

In order to cancel, please do the following: Zendesk: go to Admin->Apps->Manage Manage and remove our app. Freshdesk: Go to Settings-Apps and remove our app. 

You can enable custom field and event-based read receipts to help reduce private comment clutter in your tickets. When this option is enabled, read receipts will no longer appear as private comment...

If you have changed your account administrator you need to create a new API token.  To reactivate your account please go here: https://myreadreceipts.com/activation.html Generate API token: here 

Yes, once you install the paid version of the app you will have the option to restrict app usage by the agent roles and groups. Here is a sample of the screen you will see when you sign-up: