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  1. My Read Receipts
  2. Troubleshooting

Troubleshooting

  • How do I change my credit card?
  • Why do the read receipt times look 'off'?
  • Freshdesk - Whitelisting IPs for API access.
  • Zendesk - Whitelisting IPs for API access.
  • Why are my read receipts delayed?
  • Why do tickets change from pending to open status when the read receipt is created?
  • Is my tracking pixel correct?
  • I tried to test My Read Receipts and did not get a read receipt
  • How do I stop real-time read receipt email notifications?
  • Why am I receiving duplicate read receipts?
  • Can I change the name of the user that generates the private comment update?
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