Skip to main content
My Read Receipts Help Center home page
Submit a request
Sign in
  1. My Read Receipts
  2. FAQ

FAQ

  • How to enable custom field and event based read receipts?
  • How do I create a view to show unread tickets?
  • How to send a reminder email to requesters who have not opened an email?
  • How do I upgrade from a free trial to pro?
  • Can I limit usage of the app to specific agents?
  • How to stop agent email notifications for each read receipt generated?
  • How do i analyze gent or group performance?
  • Optimize & test macros, triggers or tags to increase open rates
  • How do I enable read receipts for specific tickets?
  • Do you support Markdown?
  • Activate Unread Ticket Tagging
  • How does My Read Receipts tracking work?
  • How many read receipts are reported for each email open?
  • How do I prevent my agents from accidentally triggering a read receipt?
  • Can I get a read receipt for users cc'd on a ticket?
  • Is a read receipt generated when a new ticket is created by our agents?
  • How do I request a new feature for My Read Receipts?
My Read Receipts
Powered by Zendesk