FAQ
- How to enable custom field and event based read receipts?
- How do I create a view to show unread tickets?
- How to send a reminder email to requesters who have not opened an email?
- How do I upgrade from a free to premium?
- Can I limit usage of the app to specific agents?
- Upgrading to Agent Workspace
- How to stop agent email notifications for each read receipt generated?
- How do i analyze gent or group performance?
- Optimize & test macros, triggers or tags to increase open rates
- How do I enable read receipts for specific tickets?
- Do you support Markdown?
- Activate Unread Ticket Tagging
- How does My Read Receipts tracking work?
- How many read receipts are reported for each email open?
- How do I prevent my agents from accidentally triggering a read receipt?
- Can I get a read receipt for users cc'd on a ticket?
- Is a read receipt generated when a new ticket is created by our agents?
- How do I request a new feature for My Read Receipts?