Aradelsy

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Recent activity by Aradelsy Recent activity Votes
  • How do I create a view to show unread tickets?

    If you want to create a view that shows all tickets that are unread and have not been read for 24 hours, you can create a trigger with the following conditions: Meet ALL Conditions Ticket: Status ...

  • How do I request a new feature for My Read Receipts?

    Please contact support at support@myreadreceipts.com with the subject header 'Feature Request'. 

  • How many read receipts are reported for each email open?

    We only report the first email open on the primary ticket recipient. During testing, we found that recipients open their email or scroll through their inbox multiple times triggering multiple pixel...

  • How do I stop real-time read receipt email notifications?

    If you do not wish to have the assignee notified by email each time a read receipt was triggered please follow these steps:   1. Open up your Notify assignee (or group) of comment update trigger. Y...

  • Privacy Policy

    Information of Users If you Register with Web Site and provide personally identifiable information We will not rent or sell your personally identifiable information to a third party for marketing ...

  • Can I limit usage of the app to specific agents?

    Yes, once you install the paid version of the app you will have the option to restrict app usage by the agent roles and groups. Here is a sample of the screen you will see when you sign-up:

  • How do I prevent my agents from accidentally triggering a read receipt?

    Once your agent logs into their Zendesk instance and opens the app, we automatically add their IP address to an exclusion list which means if we see a pixel fire from that IP address we ignore it. ...

  • Why do the read receipt times look 'off'?

    The time listed on the read receipt is the time zone that your organization is set to. If you see a read receipt, the first thing you should do is match the 'created' time on the read receipt. You ...

  • How do I prevent my agents from accidentally triggering a read receipt?

      Once your agent logs into their Zendesk instance and opens the app, we automatically add their IP address to an exclusion list which means if we see a pixel fire from that IP address we ignore ...

  • Why are my read receipts delayed?

    Once a pixel is fired it takes our system about less than 100 milliseconds to process and call Zendesk's API. There are two reasons why your read receipts might be delayed. First, Zendesk receives ...