We are pleased to announce the launch of our Ticket Portal add-on for Zendesk. Now you can easily add our link to all your Zendesk emails that allows your customer to view, update and solve tickets without having to login to a support account. Our testing indicates that the Public Ticket Portal will be able to help you cut ticket resolution times by up to 50%!
Data Privacy - We don't store any personal data, period! DeskPerk is just an interface between your customer and your Zendesk help desk. We use the Zendesk API to allow you to control access from within your Zendesk account.
Unique URLs - Each comment update generates a unique link for your customer to view their ticket information online. Our links use HTTPS secure and are validated.
Customized Easy Solve Links - We have made it quick and easy for your customers to view, update or solve a ticket. Each link can be customized with your brand's look and feel.
Read Receipts - Even if your customer does not allow downloading of images within their email client, we will mark your email as read if they visit your Public Portal.
100% Uptime Guarantee - We handle hosting with a 99.98% uptime guarantee via the cloud. We have service engineers available 24/7/365 to ensure your customers can always see their tickets.