Please go here and install our app. Once you complete this step, you can go on to Step 2 of our Getting Started guide.
If you are not comfortable with the technical aspects of Zendesk or have any questions about installing our app, we are more than happy to get on Skype or Google Hangouts and walk you through the process. It takes less than 10 minutes. Alternatively, some users choose to provide us with temporary admin credentials, we install the app, test it and then you can revoke our credentials.