Our premium service is $2/agent/month. Our basic service includes a basic read receipt. Our premium service includes a read receipt with more metadata and the ability to tag unread tickets in order to create business rules & easily identify unread tickets. Our Zendesk premium service also includes the ability to have read receipts in a custom field/ticket event log and a custom read receipt author.
If you would like to subscribe to My Read Receipts Pro for Zendesk please go here.
If you would like to subscribe to My Read Receipts Pro for Freshdesk please go here.
You do not have to change any of your existing settings if you are upgrading from a trial.