Our premium service is $1/agent/month. Our basic service includes a basic read receipt. Our premium service includes a read receipt with more metadata and the ability to tag unread tickets in order to create business rules & easily identify unread tickets. Our Zendesk premium service also includes the ability to have read receipts in a custom field/ticket event log and a custom read receipt author.
If you would like to subscribe to My Read Receipts Pro for Zendesk please go here and install the app:
If you would like to subscribe to My Read Receipts Pro for Freshdesk please go here and install the app:
You do not have to change any of your existing settings if you are upgrading from a trial.