We automatically exclude your agent's IP address from accidentally triggering a pixel fire once the agent logs into their Zendesk instance. If your firm is ccing team members such as account managers or executives who do NOT use a Zendesk instance we recommend that you send the following link to exclude their IP address from potentially triggering a false positive when they open an email that they are cc'd on:
Where your subdomain is the subdomain of your Zendesk instance. e.g. MY-ZENDESK-SUBDOMAIN.zendesk.com. The subdomain MyReadReceipts.com's instance is myreadreceipts.
If you need help determining what your Zendesk instance subdomain is please contact us.