How do I request a new feature for My Read Receipts? David Andrews April 01, 2018 16:22 Updated Please contact support with the subject header 'Feature Request'. Related articles How do I enable read receipts for specific tickets? Optimize & test macros, triggers or tags to increase open rates How to enable custom field and event based read receipts? How do I change my credit card? Is a read receipt generated when a new ticket is created by our agents? Comments 0 comments Article is closed for comments.