How do I request a new feature for My Read Receipts? David Andrews April 01, 2018 16:22 Updated Please contact support with the subject header 'Feature Request'. Related articles How do I enable read receipts for specific tickets? Can I change the name of the user that generates the private comment update? How to enable custom field and event based read receipts? Can I limit usage of the app to specific agents? Activate Unread Ticket Tagging Comments 0 comments Article is closed for comments.