Is a read receipt generated when a new ticket is created by our agents? David Andrews September 20, 2020 14:43 Updated Yes, this happens automatically. Related articles Can I get a read receipt for users cc'd on a ticket? How do I create a view to show unread tickets? Why do tickets change from pending to open status when the read receipt is created? Do you support Markdown? Activate Unread Ticket Tagging Comments 0 comments Article is closed for comments.