Is a read receipt generated when a new ticket is created by our agents? David Andrews September 20, 2020 14:43 Updated Yes, this happens automatically. Related articles How do I request a new feature for My Read Receipts? How to stop agent email notifications for each read receipt generated? Optimize & test macros, triggers or tags to increase open rates Can I get a read receipt for users cc'd on a ticket? How do i analyze agent or group performance? Comments 0 comments Article is closed for comments.