Is a read receipt generated when a new ticket is created by our agents? David Andrews September 20, 2020 14:43 Updated Yes, this happens automatically. Related articles Optimize & test macros, triggers or tags to increase open rates One Step Install: Read Receipts for Zendesk v2 Optional: Step 5: Activate your Ticket Portal How many read receipts are reported for each email open? Comments 0 comments Article is closed for comments.
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